They asked for my drivers ID and so I gave it to them, and without even asking me they attempted to charge me on a plan for $150. I refused to give them my social security number and left.
My wife and I went to the AT&T salon this week so as to get sim card. The service was excellent. They checked all and we needn't to came back and fix something.
Danny is the worst customer service guy tmobile have in that store.I went there to port/migrate my old number to a new account with t-mobile instead of him saying he cannot be able to do that and refer me to someone who can help; he started bragging about how he has worked for t-mobile for 3yrs and that It's impossible to port a number and that customer service cannot help me even if I try calling them.I told him "thank you,"and stepped outside to my car to call customer service.They were really nice and within 10minutes my number was ported successfully with a max of 24hr wait time.I feel sorry for the T-Mobile customers that Danny has chased away with misinformation and failure to let pride off and refer customers to a more knowledge associate about the subject matter.I still love my t-mobile.
It's better than others near by, but selection is sometimes smaller.
I came in to ask some questions, and ask around. I know very little about phones, and the employees attempted to take advantage of that and steal from me.
I bought Sim Card here, and after a couple of hours I tried to use it. but I can't call and sent messages. When I came back seller told me that I should refill my account although I paid first month.
I switched from sprint & I've been with T-Mobile for a week. The company is fine but the employees at this location are horrible. Rude , impatient & don't remember what they told you. So whatever they say , get it in writing and have it signed by them. T-Mobile customer service solved my issues but all they did was shrug their shoulders & said "I don't know what you want me to do.."
If any management is reading this. Please contact me!
Do not go to this location! They will steal from you!
T Mobile is a US Electronics Store based in University City, Illinois. T Mobile is located at 6662 Delmar Blvd Suite E, University City, MO 63130, USA.
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